FAQ
About Ref' Crew
What is Ref' Crew?
Ref' Crew is premium apparel and accessories built for basketball officials and everyone who lives for the game. More than tees and caps — it's a tribute to the ones who run the game from the shadows. A different breed.
Who is it for?
Referees, officials, and fans who know what it takes to make the call. If you know, you know.
Products & Sizing
Where are your products made?
Every Ref' Crew piece is crafted and shipped from facilities across the United States and Europe. Made for you, when you order. That's the standard we hold.
Are your products made to order?
Yes. Every piece is produced specifically for you once you order — no dead stock, no cut corners. This is why the size guide matters and why we can't accept sizing returns (see below).
How do I know which size to order?
Check the size guide on each product page — it's there for a reason. Use a soft measuring tape:
A — Length: highest point of the shoulder straight down to the bottom hem.
B — Width: seam under one sleeve across the chest to the opposite seam.
C — Sleeve Length: top of the sleeve down to the wrist.
Sizes may vary up to 2" (5 cm). When in doubt, size up — our tees have a relaxed fit that looks even better oversized. Trust the process.
Shipping & Delivery
How long does shipping take?
Production: 2–5 business days on average. Over 97% of orders ship within 5 business days — more than 50% in 3 or less.
Delivery (US): 3–7 business days after production.
Total: roughly 5–12 business days from order to doorstep.
Like our calls — these are estimates, not guarantees.
Is shipping free?
Yes — free standard shipping in the United States 🇺🇸 and France 🇫🇷. Express US shipping (1–3 business days after production) is available and calculated at checkout.
Do you ship internationally?
Worldwide — the crew has no borders. Your order ships from the facility closest to you (US, Europe) for faster delivery. International standard delivery typically takes 7–15 business days to Europe and North America, and up to 20 business days for other destinations. International shipping costs and express options are calculated at checkout.
Will I pay customs or import duties?
Posted prices don't include taxes, customs, or import charges. International orders may be subject to duties set by your country — those are the buyer's responsibility and outside our control.
Will I receive a tracking number?
Yes. Once your order ships, you'll get an email with your tracking number. No guessing, no waiting in the dark — the call is always transparent.
Returns & Refunds
What's your refund policy?
We stand behind every piece. You have 30 days from delivery to flag an issue.
Damaged, defective, or wrong item? That's on us. Email a clear photo to hello@refcrewapparel.com within 30 days — no need to ship anything back. We'll issue a full refund or send a replacement.
No restocking fees. Ever.
Can I return an item because it doesn't fit or I changed my mind?
Because every piece is made to order just for you, we can't take returns or exchanges for sizing or a change of mind. But we've got you covered — check the size guide on each product page (easiest trick: grab a tee you already love the fit of, lay it flat, measure it, and match the chart). Still unsure? Message us before you order and we'll help you pick your size. And if you land on the wrong one anyway, reach out — we'll send you 20% off the right size.
What if my order is lost in transit?
Reach out at hello@refcrewapparel.com. We'll investigate and make sure you get what you paid for.
Orders & Payment
What currency can I shop in?
Prices are set in US Dollars (USD), but you can shop in your local currency. Use the currency selector at the top of the site to switch between USD, Canadian Dollars (CAD), and Euros (EUR) — your local currency may also be applied automatically at checkout. You'll always see the final price before you pay.
What payment methods do you accept?
All transactions are securely processed through Shopify Payments. We never store your banking information.
Can I change or cancel my order after placing it?
Because every piece goes into production fast, we may be unable to change or cancel once an order is accepted. If you need to adjust something, email us immediately at hello@refcrewapparel.com and we'll do our best.
How do I use a promo code?
Enter your code in the "Discount code" field at checkout before completing your order — codes can't be applied after purchase. Simple as calling a foul.
Contact
How do I reach you?
Email hello@refcrewapparel.com — we get back to you within 24 hours. The call is always answered.